Last updated: October 2026
Return window
Eligible items can be returned within the return window shown at checkout (7 days from delivery unless stated otherwise). Items must be unused, with original tags and packaging.
"No return" orders
At checkout you may choose a discounted No return option. Orders placed this way cannot be returned or exchanged.
How to request a return
- Go to My Orders and open the delivered order.
- Choose Return item, select the reason and submit.
- We review the request and arrange pickup where applicable. You will be notified at every step.
Refunds
- Refunds are issued after the return is approved and checked.
- Prepaid orders are refunded to the original payment method; Cash on Delivery orders are refunded by bank transfer.
- Any reward wallet balance used is credited back to your wallet.
- Refunds usually reflect within 5–7 business days, depending on your bank.
Damaged or wrong items
If an item arrives damaged or incorrect, raise a request within 48 hours of delivery from Support. The packing video recorded for your order helps us resolve it quickly.
